Any question?

To create your customer account and be able to shop online, click on "login" in the top right corner of the site. Then fill in your e-mail address in the dedicated box and follow the instructions.

You can also register by association with your b.connect, Facebook, Google or Paypal account.

Vous pouvez vous désabonner de la newsletter en cliquant sur le lien de désabonnement qui se trouve en bas des emails que vous recevez.

In accordance with the General Regulations on Data Protection of June 20, 2018, the information you send us to process your order is only used in the context of our business relationship. Under no circumstances can this information be shared with third parties or resold and you have the right to access and correct your personal data. 

Concerning your banking information (credit cards), this information is only used in the context of your payment with our secure payment partner Ingenico. We do not store any banking information about you.

It is not possible to modify or cancel an already confirmed order. However, you can return it after its receipt if you are not satisfied with it.

If your order is returned to us, it will be refunded within 14 days of receipt by our headquarters.

We accept the following payments: Credit Card, Visa, Mastercard, American Express and Paypal. Payments are fully secured by our partner Ingenico.

Orders are shipped within 2 business days (Monday to Friday, excluding holidays, orders placed over the weekend will be shipped the following week), excepted for pre-order items.

Find below the pricing and delays for the different shipping methods on our online store:

​Orders are dispatched with 48h hours, from Monday to Friday (unless other information when confirming your order, excluding furniture orders).

Customs taxes may apply depending on the country of delivery. These taxes are charged to the customer.

Once your order has arrived at the post office or at the collection point, you have 10 days to pick it up. 

If you have chosen a Click & Collect, you have 15 days to pick up your order.

If you have chosen home delivery but are not at home when the carrier arrives, a delivery notice will be left in your mailbox. This notice will indicate the time and day of the visit and the post office where you can pick up the package.

You will then have to go to the post office indicated with the delivery slip left by the letter carrier and an identity document to pick it up. You then have a period of 14 days, after which the package will be returned to us and your order will be automatically refunded.

If you still haven't received your package after 6 days and no delivery notice has been left, remember to check the status of your package on the Colissimo, TNT or Relais colis website, depending on the delivery method you have chosen. You can also contact our customer service by phone at 09 74 48 92 53 or by e-mail at the following address: e-shop@bensimon.com.

You have 30 days from receipt of your order to return it to us by post or in shop (returns not accepted in the Lorient shops and our two Outlets, Romans sur Isère and Les Clayes).

Items returned must be in the same condition as when you received them: in their original packaging, with their labels, unworn, unwashed and unaltered. Shoe boxes must be protected by packaging and not used as shipping cartons; they must reach us unaltered.

As exchanges are not possible, your item will be refunded and you will then have to place a new order for the desired product.

Returns are free in mainland France in our boutiques (returns not accepted in the Lorient boutiques and our two Outlets, Romans sur Isère and Les Clayes) and on our website bensimon.com (excluding furniture).

During our annual ‘Braderie’ sales, in person, at 52 rue Bichat 75010 Paris, returns and exchanges of products purchased on this occasion are not accepted. 

To make a return from metropolitan France :

Log in to your customer account, find your order and click on "Return request". Complete and download the return form. Once completed, print it to attach it to your package.

If you didn't sign up and place your order with a "guest" account, click on "Login", put your email and click on "Password forgotten ?". You will receive an email to choose a password so you log in your account.

To get your prepaid return label, click on "print return label". It will be sent to you by email. Print it and stick it on your package.

Drop off your package at a post office, and keep the proof of deposit of the package. In case of dispute or loss of the package, this proof of deposit will be proof for the reimbursement of your order.

To make a return from the French overseas territories or from abroad :

Log in to your customer account, find your order and click on "Return request". Complete and download the return form. Once completed, print it to attach it to your package.

If you didn't sign up and place your order with a "guest" account, click on "Login", put your email and click on "Password forgotten ?". You will receive an email to choose a password so you log in your account.

Then send your package to the following address: ​

L4 LOGISTICS - Bensimon

ZAC de l’Orme Pomponne

46-48, Avenue Paul Langevin

91130 Ris-Orangis

France

The return costs are at your expense. 

Votre remboursement sera lancé directement sur la carte bancaire ou le compte Paypal ou Alma utilisé pour le règlement de la commande.

If your payment does not go through, check that your card numbers or expiration date are not incorrect. Check with your banking institution to make sure that they are not blocking the payment. For security reasons, our customer service department does not have access to your bank details but remains at your disposal to guide you.

1. The Bensimon website is available with Microsoft Internet Explorer 7 or higher as well as all versions of Mozilla Firefox, Google Chrome, Safari and Opera.
2. - Google Chrome
3. - Mozilla Firefox
4. - Safari
5. - Microsoft Internet Explorer

Send us an email at e-shop@bensimon.com, we will reply within 2 working days ;)

Our customer service is also available to answer you by phone at 09 74 48 92 53 on Monday to Friday from 9:30 am to 1 pm and from 2 pm to 5:30 pm.