You have 30 days from receipt of your order to return it to us by post or in shop (returns not accepted in the Lorient shops and our two Outlets, Romans sur Isère and Les Clayes).
Items returned must be in the same condition as when you received them: in their original packaging, with their labels, unworn, unwashed and unaltered. Shoe boxes must be protected by packaging and not used as shipping cartons; they must reach us unaltered.
As exchanges are not possible, your item will be refunded and you will then have to place a new order for the desired product.
Returns are free in mainland France in our boutiques (returns not accepted in the Lorient boutiques and our two Outlets, Romans sur Isère and Les Clayes) and on our website bensimon.com (excluding furniture).
During our annual ‘Braderie’ sales, in person, at 52 rue Bichat 75010 Paris, returns and exchanges of products purchased on this occasion are not accepted.
To make a return from metropolitan France :
Log in to your customer account, find your order and click on "Return request". Complete and download the return form. Once completed, print it to attach it to your package.
If you didn't sign up and placed your order with a "guest" account, click on "Login", put your email and click on "Password forgotten ?". You will receive an email to choose a password so you log in your account.
To get your prepaid return label, click on "print return label". Print it and stick it on your package.
Keep the parcel reference ("numéro d'expédition") and zip code (@A061) written on your label so you can track it on Mondial Relay's website. Drop the parcel at a Mondial Relay point.
It usually takes up 20 days for Mondial Relay to deliver a return parcel to our warehouse. Then it will be checked and logged in our system by our team within 10 days. You will be notified of your refund by email.
To make a return from the French overseas territories or from abroad :
Log in to your customer account, find your order and click on "Return request". Complete and download the return form. Once completed, print it to attach it to your package.
If you didn't sign up and place your order with a "guest" account, click on "Login", put your email and click on "Password forgotten ?". You will receive an email to choose a password so you log in your account.
Then send your package to the following address:
L4 LOGISTICS - Bensimon
ZAC de l’Orme Pomponne
46-48, Avenue Paul Langevin
91130 Ris-Orangis
France
Items returned must be in the same condition as when you received them: in their original packaging, with their labels, unworn, unwashed and unaltered. Shoe boxes must be protected by packaging and not used as shipping cartons; they must reach us unaltered.
As exchanges are not possible, your item will be refunded and you will then have to place a new order for the desired product.
Returns are free in mainland France in our boutiques (returns not accepted in the Lorient boutiques and our two Outlets, Romans sur Isère and Les Clayes) and on our website bensimon.com (excluding furniture).
During our annual ‘Braderie’ sales, in person, at 52 rue Bichat 75010 Paris, returns and exchanges of products purchased on this occasion are not accepted.
To make a return from metropolitan France :
Log in to your customer account, find your order and click on "Return request". Complete and download the return form. Once completed, print it to attach it to your package.
If you didn't sign up and placed your order with a "guest" account, click on "Login", put your email and click on "Password forgotten ?". You will receive an email to choose a password so you log in your account.
To get your prepaid return label, click on "print return label". Print it and stick it on your package.
Keep the parcel reference ("numéro d'expédition") and zip code (@A061) written on your label so you can track it on Mondial Relay's website. Drop the parcel at a Mondial Relay point.
It usually takes up 20 days for Mondial Relay to deliver a return parcel to our warehouse. Then it will be checked and logged in our system by our team within 10 days. You will be notified of your refund by email.
To make a return from the French overseas territories or from abroad :
Log in to your customer account, find your order and click on "Return request". Complete and download the return form. Once completed, print it to attach it to your package.
If you didn't sign up and place your order with a "guest" account, click on "Login", put your email and click on "Password forgotten ?". You will receive an email to choose a password so you log in your account.
Then send your package to the following address:
L4 LOGISTICS - Bensimon
ZAC de l’Orme Pomponne
46-48, Avenue Paul Langevin
91130 Ris-Orangis
France