PRIVACY POLICY

A) The information you submit to us: In order to place an order on our website, you create a customer account, you contact us or subscribe to our newsletter and other marketing activities, you generally provide us with the following data:

- Your identification data and contact details: your first name, your last name, the language and the country from which you interact with us, as well as your contact data such as your e-mail address, postal address, delivery address and your phone number.
- Economic and payment information: your bank details (please take into account that all payment transactions are encrypted by the receiving bank, we do not keep any card number), information on your purchases, your orders, your returns, etc.
- connection, geolocation and navigation data (if you used the "find a store" service for example)
- Your profile - if you open a customer account, you then create a profile and identify yourself when you visit our website, data will therefore be saved such as your customer ID and password, your recent purchases or your preferences.
- Your personal preferences: this includes your wish list, marketing and cookie preferences
- Additional personal information - You can also provide us with other personal information such as your date of birth, gender, etc. We are the only ones to collect and store this additional information, we use it in our analyzes to improve our services.
When we ask you to enter your personal data to access a feature, some data are mandatory fields since it is data that we need to allow you to access this feature (for example to deliver a package to you. we need your postal address).
It is important that the personal information shared about you is correct and up to date. Please notify us of any changes in information.
We do not store sensitive personal information in any way, so our website is not intended for children and we do not store any data relating to children.


B) Data obtained through cookies

Subject to your consent, we use cookies and other similar technologies to facilitate your navigation on our site by adapting it to your equipment or search engine and to offer you products that correspond to your shopping habits.
- Usage data - this information includes the products and services you have purchased from us and the way you use our website and applications.
Technical data - this information includes:
- Your IP address, your search engine and its version, your location and time zone, your browser extension, the operating system and the platform, but also other technical data on the device you use to browse on our website.
- Information about your visit, including URLs and your click-through path, from and on our website (including date and time); the products you have viewed or searched for; page response time, download errors, time spent on pages, page interaction (such as clicks and cursor movements), the way you exit pages

Depending on the type of data we have about you, we may process it for the following purposes:

- To manage your registration as a user of our site: if you wish to use our services, we need to process your data to identify you as a user of the site and allow you to access the various functionalities as well as personalized services. You can delete your account at any time by contacting us.

- To perform a purchase contract with you: your data is then used to keep you informed of the status of your order, prepare your order, accept your payment, give you access to after-sales service, have your ordered. They also allow us to prevent possible fraud against you and against us during the purchase. If we consider the action to be fraudulent, this processing may allow us to block the transaction.

- To respond to customer service requests

- For the improvement of our services: by using our site, you are informed that we are processing your browsing and purchase data for analysis and statistical purposes. They allow us to better understand the way you use our site in order to improve its ergonomics and the quality of services.

- For marketing purposes: if you have subscribed to our Newsletter, we process your data to manage your subscription and send you targeted information via email or SMS according to the preferences you have indicated to us. We may also contact you via push notifications if you have subscribed to this service. We need your consent for any direct marketing. You can also unsubscribe from our communications at any time (for example to unsubscribe from the newsletter, simply click on the button "To unsubscribe, go to this page." At the bottom of all of our newsletters and confirm your unsubscription).

In the event that you have given us your consent to receive direct marketing content, whether through our newsletter or via push notification, we may use the information you have provided us for the following purposes:

- Sharing of information on our events, products, services, current offers
- Recommendations on certain products or services that may interest you
- Customer study in order to better understand your expectations regarding our products and services offered by our site.

As part of your use of our site, you may receive information from third parties with whom we work to provide you with certain services. It can be:

- Financial institutions
- Fraud detection and prevention entities
- Logistics, transport and delivery services
- Service providers related to marketing and advertising

We may share your information with our third parties for the following reasons, for example:

- Payment services in order to process the payment;
- Delivery companies to deliver your order;
- Credit and fraud prevention agencies to verify your credit and your identity;
- Analysis software that allows us to process your information in order to optimize your shopping experience on our site
We ask third parties to commit to respecting the security of your personal information in accordance with the law. Third parties may only use your personal information on our instructions and not for their own use.
 

A) Legal foundations:

For the processing of your data, we rely on legal grounds which depend on how you interact with our site.
- When you buy products from our site, we need your personal data to perform the contract between us and you. For example, we need your contact details to deliver your order.
- We also rely on other legal grounds such as your legitimate interests. For example, we consider that it is in your interest that your identity cannot be used for fraudulent purposes, that our customer service people have access to your order information to better serve you, that we can better understand your use of our site to improve its ergonomics and the services we offer
- We respect the importance given to consent in the new GDPR law.

B) Consent

Your consent must be given clearly and unequivocally. This is why, when you agree to receive our communications (notably via newsletters):
- We explain the use we will make of your data and the type of communication you will receive
- You must check a box validating your consent to be subscribed
- Children under 16 cannot give their consent
- You can withdraw your consent at any time. In the event that you wish to unsubscribe from our direct marketing via newsletter, you can unsubscribe at any time by clicking on the link at the bottom of each email "To unsubscribe, go to this page. "A page will then open and all you have to do is click on the" validate your unsubscribe "button. If you have a customer account on our website, you can also unsubscribe or change your preferences by logging into your profile.
Cookies (including those in banner ads) require specific opt-out, please click here for more information.


In accordance with the "Informatique et Liberté" law of January 6, 1978, as amended by the law of August 6, 2004, the Customer has the right to access, rectify, modify and delete data concerning him.
- Right of access to data: offer you the possibility of receiving a copy of the personal information we hold about you
- Right to rectification: give you the possibility to request the correction of inaccurate information concerning you.
- Right to delete your personal data: give you the means to ask us to delete your data.
Regardless of the purpose or legal basis on which we process your data, you can therefore exercise your rights at any time and at no cost by sending us an e-mail to the following address rgpd@bensimon.com.
Or send us a letter to the following address:


Bensimon store
52 rue Bichat
75010 Paris
France


Please note, however, that we are not always able to respond to this request for legal reasons which we will explain to you, if applicable, after receiving your request.
If you have a customer account, you can also change your personal details from your customer area by identifying yourself using your email address and password.

In the case of an account creation, you have chosen a password. You are responsible for keeping this password confidential. Therefore, we recommend that you choose a strong password and do not share it.
We recommend that you only connect to secure networks, preferably private networks. Be aware of the risks involved on public wifi networks.

If you receive an email claiming to be the brand we work for and asking you to provide personal information, please do not respond and forward that email to us so that we can take the necessary actions.

All of our service providers work within the European Economic Area (EEA) and must therefore comply with the same legislation as us. In the event that some are located outside this space, we would like to assure you that the transfer of your data will be carried out with the appropriate care. We have signed contractual clauses with each of them under the GDPR.

We will keep your data for as long as you remain a client but also afterwards, in order to answer any questions, complaints, or to maintain all the data necessary to meet legal, accounting or analysis requirements. We may also retain your data for research or statistical analysis. More specificly :

- As part of a subscription to our newsletter, we will no longer contact you if you have not opened our newsletters for more than three years.
Any changes to this policy will be updated on this page, if appropriate, you will be notified by email.